Terms and Conditions

Bond Back Guarantee

We do have a policy called 'Bond Back Guarantee' (for End Of Lease Clean) which says if the Real-Estate Agent is not fully satisfied with our cleaning service, the client is supposed to revert to us by email along with the inspection report from Real-estate Agent within 5 days from the cleaning date. Upon reviewing, we will send our cleaner for the second time to fix the specific issues over there without any extra cost. This Guarantee is only for Light to Medium work but not for Heavy or Extra Heavy work.

Carpet Stains

Unfortunately, we cannot guarantee carpet stain removals. Each stain varies depending on the staining element, age and carpet quality. As per our services list, we provide carpet steam cleaning. If stains cannot be removed using our professional steam cleaning services, you will need to find an external carpet stain removalist.

We don't provide Bond Back Gurantee If

-Cleaning is Heavy or Extra Heavy work.
-Running water and electricity unavailable where the cleaning service is to be carried out.
-The property is yet to be vacated
-The stains/marks/grease/moulds are permenant due to not receiving a regular maintenance.

We offer Extras on Additional cost

Balcony Cleaning
External Windows
Car Garage Cleaning
Venetian blinds
2 living areas
Mould on the ceiling of the bathroom
Any Appliances cleaning


Our Address

Heatherton Rd, Springvale South 3172

Email us

viccleans.au@gmail.com